Q&As

Can a retailer request proof of purchase if a consumer returns faulty goods?

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Published by a ³ÉÈËÓ°Òô Commercial expert
Published on: 28 September 2017
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In conducting our research we have focused on the statutory rights under the Consumer Rights Act 2015 (CRA 2015) relating to faulty goods.

Consumers have rights where goods are faulty or not as described, and retailers' returns policies can add to, but not

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Jurisdiction(s):
United Kingdom
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